Door-to-Door Service

Safety at Dial-A-Journey is paramount! Ensuring the safety of you, our passenger, is never compromised. It is with this in mind that the following will be strictly applied:

– all passengers will be required to wear a seatbelt. There will be no exception to this rule!
– our staff are not permitted to move a wheelchair more than 3 steps from ground level
– while scooters can be transported on vehicles, passengers will not be transported on them while the vehicle is in motion
– wheelchairs must be in a safe condition to be secured in the vehicle and tyres must be inflated to the correct pressures.
– NO SMOKING is permitted in any of our vehicles

Anyone living in the three council areas (including temporary visitors to the Forth Valley area) who are unable to use conventional public transport because of mobility problems or local groups who are looking for flexible transport options. Clackmannanshire residents need to contact Clackmannanshire to join up as a member.

No!! In the past this was necessary, but since the introduction of the National Entitlement Card, this is no longer necessary. You can keep your pass and use Dial-a-Journey and/or Taxicard.

The service operates from 7.45am until 5pm Monday to Friday. The last pick up is at 4.30pm. It may be possible to make journeys out with these times, but special arrangements and advance booking request must be made and additional charges may be applied.

Provided there is a vehicle and driver available there is normally no limit to the number of journeys you can make. In Falkirk and Stirling, residents are restricted to 6 trips per week (3 return journeys).

All Falkirk and Stirling members can take one escort free of charge to assist them.  There is a small charge for escorts travelling with Clackmannanshire members. Your escort cannot be another Dial-a-Journey member. If space permits additional friends can travel with you but they must be collected at the same point of departure as yourself, and they will normally pay the same fare as the member.

If you need to cancel your journey, simply call the office by 4pm the day prior to travel and there will be no charge. If you don’t notify the office of cancellation, and a vehicle turns up to collect you, you may be charged for the journey. Please remember if you don’t need to make your journey, and you give enough notice, we can offer that slot to another passenger.

No. You can use it for almost any purpose – shopping, visiting friends, having a meal out, etc – within any of the three council operating areas. Journeys outwith the area are not subsidised and fares will cost more. *There are restrictions on the trip purpose and destinations for Clackmannanshire Members (please ask for current details)*

The fare you pay will depend on the distance you travel. It is possible to ask your fare at the time of booking. You just pay the driver at the time of travelling.

Yes, but due to heavy demand for the service, bookings are taken on a first come, first served basis and are closely managed to make sure no one is disadvantaged. This means that where possible we will try and accommodate regular bookings, but these are not guaranteed.

You can normally book up to 4 weeks in advance.  Booking further in advance will be considered on a case by case basis depending on service availability – please enquire through the normal enquiries line.

Yes! Providing you are willing to be flexible with your times of travel, we can often accommodate same day bookings. We welcome enquiries on the day of travel, because you may be able to get a journey that someone else has cancelled.

Due to heavy demand for transport, you are recommended to book as early as possible on these occasions as availability disappears quickly.

We operate a door-to-door service which means that when you are ready to be collected at your door, our staff will escort you to the vehicle and take you to your door when you return. If you are a wheelchair user, this means being in the chair you intend to travel in. For insurance and health and safety reasons, our staff are NOT permitted to assist your transfer into your chair within your home.

We would advise you to be ready to travel at least 10 minutes before the time you have booked as there is a heavy demand for our vehicles.

Normally no animals other than guide dogs travelling with a registered blind person may travel on any bus, however in exceptional circumstances, we may be able to transport your pet providing it is carried in a proper pet carrier.