What
is Dial-a-Journey?
Dial-a-Journey is a door to door transport service for people who have
a mobility problem, and who cannot use conventional public transport because
of this. The service is funded and fares subsidised within the operating
areas of Falkirk, Stirling and Clackmannanshire Councils.
Who
can use Dial-a-Journey?
Anyone living in the 3 areas (including temporary visitors to the area)
who are unable to use conventional public transport because of mobility
problems. If you are in possession of a concessionery travel pass, you
must surrender it when becoming a Dial-a-Journey member, unless you hold
a pass because you are visually impaired.
When
can I use it?
The service operates from 7.45am until 11pm (Mon-Fri) and 9am-11pm (Sat
-Sun). The last pick up is at 10.30pm. It may be possible to make journeys
outwith these times, but special arrangements must be made and additional
charges will be applied. Provided there is a vehicle and driver available
there is normally no limit to the number of journeys you can make.
Where
can I go?
You can travel anywhere within the 3 Council operating areas. Should you
wish to travel further outwith the operating area, it may be possible.
However, customers wishing to travel within the operating area will take
priority and fares outwith the area are not subsidised
Can
friends travel with me?
All members can take one escort to assist them when travelling at the
cost of £1. Your escort cannot be another Dial-a-Journey member.
If space permits and at the discretion of the management, additional friends
can travel with you but they must be collected at the same point of departure
as yourself, and you must tell the office at the time of booking. They
will normally pay the same fare as the member.
What
happens if I need to cancel my journey?
If you need to cancel your journey, simply call the office by 4pm the
day prior to travel and there will be no charge. Failure to notify the
office of cancellation and a vehicle turns up to collect you, may result
you being charged for the journey. Please remember if you don't need to
make your journey and you give enough notice, we can offer that slot to
another passenger.
Is
Dial-a-Journey only for special purposes?
No! You can use it for almost any purpose (except to attend hospital appointments
where the ambulance service provides transport) You can use it to go shopping,
visit friends, have a meal out, or any other purpose you can think of.
How
much does it cost and how do I pay?
The fare you pay will depend on the distance you travel. It is possible
to ask your fare at the time of booking. You just pay the driver at the
time of
Travelling. For example, fares are currently calculated using zones and
distance travelled, therefore if you wish to travel locally it is likely
that you will pay the minimum fare of around £2 single, increasing
to a maximum of around £7
Can
I Advance book journey's
Yes You can reserve 2 advance bookings, however, these must be booked
no less than one calander month prior to to the day of travel up to a
maximum of 6 months in advance.
Does
this mean that for normal journeys I need to book on the day?
For normal journeys you can book up to 3 days in advance, but once again
due to heavy demand for transport, you are recommended to book as early
as possible on these days, as availability disappears quickly and is normally
on a first come first served basis.
Can
I phone up on the day I want to travel?
Yes! We welcome enquiries on the day of travel, because you may be able
to get a journey that someone else has cancelled. Providing you are willing
to be flexible with your times of travel, we can often accommodate same
day bookings.
|
