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Shopmobility Falkirk has moved and is now at Unit 17 of the Howgate Centre in Falkirk across from the lifts.


Based: Stirling (Operating throughout Forth Valley)
Hours: part-time, full time and casual (with the opportunity for additional hours available)
Salary: £9.50 per hour

We currently have a number of different vacancies for minibus drivers to provide relief cover as follows;

2 permanent part-time drivers (up to 20 hours per week - mornings and afternoons (Mon-Fri) to cover schools contracts.

2 permanent full time drivers (37 hours per week - 5 days over 7) to cover our door to door passenger transport service and other work

We also wish to add to our pool of casual drivers who prefer a more flexible work/life style that we can call on to provide additional support when needed.

While it's desirable to have a PCV licence, applicants must have category D1 (101 restriction) minibus entitlement on their licences as a minimum. Training may be available to upgrade to full PCV licence. Full induction and MiDAS training will be given and uniform supplied.

Applicants will be required to undertake a PVG check or upgrade to existing PVG certificate.

For more information and an application form,
please e-mail or call 01786 465355


The Shopmobility service will close at 1pm on 24th December and re-open 10am on Tuesday 5th January

Dial-a-Journey Door to Door ServiceBooking LineServiceType of use (trip purpose)
Wed 23rd Dec10am - 4pm9am - 5pmAs normal
Thurs 24th Dec10am - 4pm9am - 5pmAs normal
Fri 25th DecClosedClosed
Sat 26th DecClosedClosed
Sun 27th DecClosedClosed
Mon 28th DecClosedClosed
Tues - Thurs 29th - 31st Dec10am - 4pm9am - 5pmLimited to essential shopping and medical
Fri 1st JanClosedClosed
Sat 2nd JanClosedClosed
Sun 3rd JanClosedClosed
Mon 4th JanClosedClosed
Tues 5th Jan10am - 4pm9am - 5pmLimited to essential shopping and medical

From 24th December to Tuesday 5th January, all telephone bookings and enquiries should be made to:

01786 465355


As of Monday 14th December Dial-a-Journey will operate a normal transport service Monday to Friday within local authority boundaries. The exception to this will be travel to and from medical appointments where cross boundary travel is permitted.

Stirling Shopmobility will reopen to Stirling residents only.

If you have any queries, or your circumstances are such that the current restrictions cause you hardship or difficulty, and you think we might be able to help in some way, please contact 01786 465355 and our co-ordinators will pass your details to a senior member of staff to see if we can help.

Duncan Hearsum
Chief Executive


We're pleased to let customers of Dial-a-Journey and Shopmobility know that our Shopmobility bases in Falkirk and Stirling are now open.

In addition, we're re-opening the Dial-a-Journey Booking Office and enquiries lines on Monday 3rd August (Including the Taxicard Booking Service). The telephone lines will be open their normal hours, and initially the Office will open Monday- Friday 9am to 4pm.

The Dial-a-Journey door to door transport service will operate Monday - Friday across all 3 Council areas for the foreseeable future.

Bookings for the self drive Group Hire Service will also re-commence.


There may be some disruption to our services as we adhere to social distancing rules that change how equipment is hired in the Shopmobility bases and reduce the minibus capacities. For example some buses that could previously take 16 passengers now have a reduced capacity of around 4 or 5 people. Time is also taken to thoroughly clean vehicles and mobility scooters in between use, so we need to allow time for that to happen

Please bear with us as we adjust to what we need to do.

We're keen to see our customers again and new customers who's circumstances have changed. We want to help you try to get out and about going about your business as far as it's possible to safely.

Next week, a member of staff will be calling our customers to see if there is anything we can help with, and if you have any questions or concerns, don't be afraid to ask a member of the team.

Our aim is to provide you with the service you need as safely as possible.


It might seem that we’ve been a bit quiet recently, but like many of you, we’ve been in lockdown too!!

We’ve been following the Scottish Government’s direction, which has meant for the Dial-a-Journey Door to Door transport service, we’ve only been able to carry out essential journeys for shopping or medical needs.

For Shopmobility, we’ve had to close our bases in Stirling and Falkirk in line with the Governments instruction that all indoor shopping centres were to close. In the meantime, we’ve been offering to take mobility equipment to Shopmobility customers homes, collect them and take them shopping.

Uptake on both these services has been very limited, but rather than sitting twiddling our thumbs, we’ve helped other members of our communities.

One of our largest pieces of work has been possible through a financial donation by the Order of Malta, and another from the Corra Foundation that has funded transport for Stirling University’s student nurses who have to attend placements at health care establishments throughout Forth Valley from early in the morning to late in the evening.

Our drivers have also been helping out delivering food parcels with Start Up Stirling. We’re very proud to say that they’ve all carried out work above and beyond the normal – to help out.

It’s important that we continue to offer our services to our existing and new members, but we recognise that due to Covid 19 – many will still be shielding for some time to come, or the activities some used to attend such as day centres and lunch clubs will also take a long time to return to normal. This will mean a slow recovery for both our Dial-a-Journey Door to Door and Shopmobility services. We are fortunate that our partners in the local authorities continue to support our work during the current difficulties, which has helped us to continue delivering services where needed.



While our main Dial-a-Journey office will have limited opening for essential services only, we will be able to take bookings on our out of hours number 07803 504867, between 10am and 2pm Monday – Friday.

We will operate a limited Monday – Friday service, but as a result of social distancing, vehicle capacities will be restricted, limiting the number of passengers we can carry at any one time. Customers will be asked to be as flexible with their travel times and will be required to wear face coverings in accordance with any Scottish Government regulations which are in force at the time.

At present we can provide transport for;

  • Essential Shopping; Medical Treatment; Exercise (travel to and from parks etc);
  • And visiting (within the guidelines currently published by the Scottish Government)

Both Falkirk and Stirling bases will remain closed until such times as the Government give the go ahead for indoor shopping centres to re-open. At present, we will continue to take requests for equipment on our out of hours number 07803 504867. Please give our co-ordinator a call and she will arrange a time with you to be collected along with a suitable piece of equipment and taken to where you need to go, and make arrangements for your return journey.

These are difficult times we’re all living through, and as Government advice changes regularly, we are only able to plan ahead in short steps. It will take a long time for everyone to get back to near normal (if ever) but in the meantime, we want to be here to help you take those first steps.

Over the next few weeks, you may receive a phone call from one of our co-ordinators to see how you’re doing, and see if there’s anything we can help you with – just ask – we’ll try and help out if we can.

We are open for business and need your support.

Even if you simply want to go out for a short run in the bus to regain your confidence, or get out to your local park to wander about and get a wee bit of fresh air, we’re here to make it happen for you – just give us a call, and bear with us if it’s not exactly how you would like it to be – our staff are doing their best under challenging circumstances.

Duncan Hearsum
Chief Executive

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Order of Malta Dial-a-Journey Trust, 17 Munro Road, STIRLING FK7 7UU. Charity No. SC 018831. Tel: 01786 465355
Dial a Journey is supported by: Order or Malta | Stirling Council | Falkirk Council | Clackmannanshire Council. Copyright 2017 Dial-a-Journey. All Rights Reserved