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  Fundraising For Our Services

Hello, my name is Julie and I'm the Fundraising Officer for Dial a Journey and Shopmobility.

I joined Dial-a-Journey after many years of working alongside them in another local charity because I believe in the work Dial-a-Journey does and the real outcomes its delivered for so many in its 30 year history. My role is to raise much needed support (both financial and in kind) to allow us to re-instate services that have had to be reduced in recent years, and to develop new services that meet the needs of existing and future service users. It's also my role to raise funds to continue our programme of vehicle replacements to ensure that our customers continue to have the safest, most modern and reliable vehicles.

Dial a Journey is truly a local charity, where people know that the donations that they make stay in local communities throughout Forth Valley. By boosting services, we ensure that everyone has the opportunity to be participate in everyday activities within their community and reduce isolation.

That's why I am looking for your help to raise funds and I'm seeking suggestions for the type of activities that you would like to see funds used for.

Dial-a-Journey Trust is a charity and the vital support we give to people with mobility needs would not be possible without our generous supporters. Dial-a-Journey Trust appreciates the long-standing financial support provided by our local Councils, but this income does not fully meet our costs. We always need additional funding, especially to renew our vehicle fleet, and to pay for new and innovative services. We welcome financial help or benefit in kind from trusts, individuals and commercial bodies. Some examples of costs for operating a single minibus are;

  • Cost of purchasing a new wheelchair accessible Mercedes Sprinter £50-60,000 (lifespan 8-12 years)
  • Set of 3 replacement wheelchair and passenger restraints - £2500
  • Set of tyres - £700

Annual Minibus Running Costs

Annual provision for replacing a minibus£7000
Fuel - based on 25,000 miles per annum£5900
Maintenance, MOT and safety inspections£3500 rising to £10,000 plus as the bus ages

Our 2015-17 Minibus Appeal

Between 2015 and 2017, with the help of the Order of Malta and Alice Murphy, we organised an extremely successful fundraising campaign that raised in the region of £160,000 enabling us to purchase 3 modern specially adapted Mercedes Minibuses that replaced vehicles that were up to 17 years old and had covered over a quarter of a million miles

We wish to thank all the individuals, Trusts, local Authorities and other charitable organisations, who were involved in the campaign allowing us to continue the vital work we do. Our work goes way beyond simply providing transport. On average each of our Door to Door minibuses carries out 3000 trips per annum and each of our schools minibuses around 1850 trips. In total, over the life of each minibus, nearly 40,000 individual trips are made that give our service users the chance to experience life and work opportunities in the same way as you and I often take for granted, thus promoting equality while reducing social exclusion and isolation.

The PF Charitable TrustLord Barnby's FoundationHobson Charity
The 29th May 1961 Charitable TrustJ Paul Getty Jr Charitable TrustThe Hutton Foundation
Sir Harold Hood's Charitable TrustCharlotte Marshall Charitable TrustThe Sylvia Aitken Charitable Trust
The Schroder Charitable TrustThe Sylvia Aitken Charitable TrustThe Rt Hon Peregrine Moncrieffe
Other supporters wish to remain anonymous

Our Fundraising Guarantee To You

Fundraising is the life blood of many Scottish charities and we need to raise funds from voluntary sources. We could not fulfil our charitable mission without the support of generous, thoughtful and committed donors. We value the support of donors and understand the need to balance our duties to beneficiaries, with our duties to donors. That's why we make this commitment to you.

We will comply with the law as it applies to charities and fundraising and we commit that we will guarantee to adhere to best practice as outlined in the Fundraising Regulators' Fundraising Code of Practice.

We will monitor fundraisers, volunteers and third parties working with us to raise funds, ensuring that they also comply with this Code of Practice.

We guarantee to operate in line with the values of the Code; to be Legal, Open, Honest and Respectful in all our fundraising. To promote and underpin these values, we commit to the following standards:

  • We will be clear about who we are and what we do
  • We will give a clear explanation of how you can make a gift and change or stop a regular donation
  • If you do not want to give or wish to cease giving, we will respect your decision
  • We will respect your rights and privacy
  • We have a procedure for dealing with people in vulnerable circumstances and it will be published on our website or will otherwise be available on request
  • We will hold your data securely
  • We will communicate with you in accordance with your selected preferences

If you feel we have not adhered to these standards, or think we could do better please contact Duncan Hearsum, Chief Executive on 01786 465355 or and we will deal with your complaint quickly and thoroughly.

We commit to ensuring our complaints process is clear and easily accessible and we will provide clear and evidence based reasons for our decisions on complaints.

However, should you be dissatisfied with our response, you will be able to take this further by contacting the Scottish Fundraising Standards Panel:

Please see the following documents which are available to download from our downloads page

  • Policy for fundraising and responding to people in vulnerable circumstances or lacking capacity
  • The Institute of Fundraising - treating donors fairly guide
  • The Fundraising Regulators Code of Fundraising Practice

How You Can Support Our Work

Individual Giving

We are pleased to accept donations to support our work. At present we are able to accept donations directly by contacting us at our office, but are looking to expand the ways in which we can make giving donations easier - please look out for this.

Leave a lasting legacy with a gift to Dial-a-Journey Trust in your will

We've been working for over 30 years to ensure people with mobility difficulties can enjoy their freedom and independence. Can you consider leaving a lasting legacy by remembering Dial-a-Journey Trust in your will? Any gift, large or small, will help to safeguard our vital work for the next 30 years. If you would like more information about leaving a legacy in your will, please contact Julie Christie (our fundraiser), or see these websites which tell you more about how to help Dial-a-Journey Trust in your will:

Saga - Leaving Money to Charity in your Will

Money Advice Service - How to Leave Something to Charity in your Will

Business and Commercial Sponsorship, Donations and Support in Kind

Is your business or organisation interested in sponsoring Dial-a-Journey Trust or partnering our work?


We are always looking for volunteers to help us deliver our services. We are looking for volunteer drivers and passenger assistants (who travel with customers who need a bit of assistance when they are out and about). We're also looking to build a pool of volunteers who can help with our fundraising activities - if you're interested in helping by volunteering, again, PLEASE CONTACT US!

We want to do more to help to make a difference to people’s lives


Please get in touch on 01786 465355, or by e-mail at

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Order of Malta Dial-a-Journey Trust, 17 Munro Road, STIRLING FK7 7UU. Charity No. SC 018831. Tel: 01786 465355
Dial a Journey is supported by: Order or Malta | Stirling Council | Falkirk Council | Clackmannanshire Council. Copyright 2017 Dial-a-Journey. All Rights Reserved